information
Уют, тишина и искренний сервис
для всех, кто в дороге — от первого визита
до последней чашки кофе перед отъездом.
для всех, кто в дороге — от первого визита
до последней чашки кофе перед отъездом.
1. Commitment of Statsky Sovetnik LLC to protect personal information
We value cooperation with you, so our priority is to ensure that you have an exceptionally pleasant stay at Statsky Sovetnik LLC.
Personal information is any information that we collect and record in a format that allows us to identify you directly (for example, a name) or indirectly (for example, a phone number).
The Statsky Sovetnik LLC Client Personal Information Security Policy sets out our obligations to you, describes the methods and purposes for which we use your personal information, as well as the main principles and rules for protecting it.
By accepting the provisions of this document, you thereby agree to the Statsky Sovetnik LLC Client Personal Information Security Policy.
2. Basic principles and rules
The basic principles and rules for ensuring the security of personal information in effect at Statsky Sovetnik LLC:
· Transparency. When collecting and processing your personal information, we will inform you for what purposes it is needed and who will have access to it.
· Lawfulness. We undertake to collect and process your personal information only for the purposes specified in this Policy.
· Relevance and accuracy. We undertake to collect only the personal information that is necessary in accordance with the provisions of the legislation of the Russian Federation. We undertake to take all reasonable steps to ensure that the personal information we hold is accurate and up-to-date.
· Storage. We undertake to store your personal information for the period necessary for its processing in accordance with the provisions of the legislation of the Russian Federation.
· Access, correction and objection. You can check, change, correct or delete your personal information, in particular to unsubscribe from sales and promotions. Detailed information on the department to contact in this case is provided below in the article "Access and change" (§ 11).
· Security. We undertake to take reasonable technical and organizational measures to protect your personal information from alteration or accidental loss, from intentional unlawful destruction, as well as from unauthorized use, disclosure and provision of access to unauthorized persons.
· Confidentiality. We may transfer your personal information within Statsky Sovetnik LLC or to third parties (e.g., business partners and/or service providers) only for the purposes described in this Policy. In this case, we undertake to take appropriate measures to ensure the security of your personal information.
If you have any questions related to the seven principles of ensuring the security of personal information of Statsky Sovetnik LLC, please contact the personal data protection department, the contact details of which are specified in the article "Access and Change" (§ 11).
3. What personal information do we collect?
We may ask you, as a client of Statsky Sovetnik LLC, to provide information about you and/or your family members, such as:
· Contact details (last name, first name, phone number, email address)
· Personal information (date of birth, citizenship)
· Information about your children (names, dates of birth, age)
· Your credit card number (for transactions and reservations)
· Your Statsky Sovetnik loyalty program membership number
· Your arrival and departure dates
· Your preferences and interests (e.g. whether you prefer smoking or non-smoking rooms, preferred floor, bed type, preferred newspapers and magazines, interests in sports and culture)
· Questions and comments that you have during or after your stay at Statsky Sovetnik LLC.
The information we collect about children under 18 is limited to their name, citizenship and date of birth, and only adults can provide us with this information. We would appreciate it if you ensure that your children do not provide us with personal information without your permission, in particular via the Internet. If you believe that your child has given us personal information, please notify the Personal Data Protection Department (see the article "Access and Change") so that we can delete it.
4. In what cases do we collect personal information?
We may collect personal information in a number of cases, including the following:
· Activities related to your stay at OOO "Statsky Sovetnik":
· Room reservation
· Check-in and payment
· Ordering food/drinks in the hotel bar or restaurant during your stay
· Subscribing to a newsletter to receive offers or promotions by email.
· Transfer of information from third parties:
· Tour operators, travel agencies, GDS booking systems, etc.
· Internet activities:
· Connection to the website of OOO "Statskiy Sovetnik" (IP address, cookies)
· Filling out online forms.
5. For what purposes do we collect personal information?
We collect personal information for the following purposes:
· To fulfill our obligations to the clients of Statsky Sovetnik LLC.
· To manage room reservations and requests for accommodation:
· To create and store legal documents in accordance with accounting standards.
· To ensure your stay at Statsky Sovetnik LLC:
· To track the use of services (restaurant services, laundry, etc.).
· To ensure access to Statsky Sovetnik LLC rooms
· To create a list of clients whose behavior during their stay at Statsky Sovetnik LLC was inappropriate.
· To personalize commercial offers and marketing messages that we will send to you.
· To inform you about special offers and all new services.
· To manage requests to unsubscribe from news, promotions, offers of tourist services and surveys on the quality of service.
· To use special telephone services to search for a client staying at State Councilor LLC in the event of an alarming event (natural disaster, terrorist attack, etc.).
· To check, analyze and apply special means to the information collected about you during booking or during your stay at the hotel in order to establish your interests and create your profile as a Hotel client in order to send you personalized offers.
- To generate management reports on key indicators (occupancy, income, average room rate, etc.);
- To comply with the requirements of the legislation of the Russian Federation, in particular Article 5 of the Law of the Russian Federation of 25.06.1993 No. 5242-1 "On the Right of Citizens of the Russian Federation to Freedom of Movement, Choice of Place of Stay and Residence within the Russian Federation";
- To exercise the rights and legitimate interests of the Hotel or third parties, including dispute resolution.
- To comply with the requirements of the Law of St. Petersburg dated June 28, 2023 No. 419-81 "On the introduction of a resort tax in St. Petersburg".
6. Conditions for third parties to gain access to your personal information
In order to ensure that you have the right to access and change your personal information (article "Access and Change"), we must transfer your personal information to recipients within the country or in other countries in accordance with the following conditions:
a. In order to provide you with the best level of service, we may transfer your personal information and provide access to it to authorized employees and partners of Statsky Sovetnik LLC, including:
· Service personnel.
· Employees of the IT department.
· Commercial partners and marketing services.
· Medical services (if necessary).
· Legal services (if necessary).
· Employees of Statsky Sovetnik LLC who have the right to access certain categories of personal data.
b. We may share your personal information with third parties (service providers and partners) to provide you with their services and improve the quality of service at our Hotel, such as:
· External service providers: IT contractors, international call centers, banks, credit card issuers, independent lawyers, shippers, printing houses.
· Commercial partners: unless you have made other requests to the personal data protection department, Statsky Sovetnik LLC may supplement your customer profile by providing certain personal information to preferred commercial partners. In this case, trusted third parties may review, analyze and apply certain processing tools to your information. Such data processing will allow Statsky Sovetnik LLC and privileged contractual partners to determine your interests and supplement your customer profile, which will allow us to send you personalized offers.
· Social networking sites: To enable you to log in to the website without completing the registration form, OOO Statsky Sovetnik has set up a Facebook login system. If you log in to the website using Facebook login, you give OOO Statsky Sovetnik express permission to access and store publicly available information on your Facebook account, as well as other information specified during Facebook login. OOO Statsky Sovetnik may also forward your email address to Facebook for the purpose of determining whether you are a Facebook user in order to publish personalized and relevant advertising on your account, if necessary.
c. We may also provide your personal information to local authorities if required by Russian Federation law or if it is necessary for an investigation conducted under Russian or international law.
7. Cookies
Statsky Sovetnik Hotel uses cookies and other data tracking tools on the website for online booking.
In accordance with this Policy, you can at any time express your desire to save our data tracking tools to your device or delete them from it.
Why do we use cookies?
We use cookies and other data tracking tools primarily for the following purposes:
Cookies are necessary for browsing the Statsky Sovetnik LLC website and accessing all of its features. In particular, they are used to:
· Authenticate website visitors, as well as ensure their security and the correct operation of the authentication module.
· Optimize the website for users and simplify their work with it (in particular, by defining “technical routes”).
· Store information about the banner with a message about cookies, which is visible to visitors when they are asked to accept the terms of use of cookies on their device and continue browsing the website.
· Implement security measures (for example, when we ask you to re-enter your username and password after a certain period of time to access content or a service; or to ensure the standard operating processes of the Statsky Sovetnik Hotel website and to enable important functions such as performance and error tracking, user session management, etc.).
Cookies used for technical functionality are intended to:
· Display the Statsky Sovetnik LLC website on your device in accordance with your preferences, which relate to language, currency, screen resolution, the operating system used, the configuration and settings for displaying web pages based on your device and location, etc.
· Store information that you enter on the Statsky Sovetnik LLC website to simplify your subsequent sessions with the site (this includes displaying the visitor's first and last name if they have an account).
· Provide faster access to personal pages by storing your login details or previously specified information.
Cookies for tracking visitor activity are designed to make it easier for you to work with the site. With their help, we analyze your actions on the website of OOO Statskiy Sovetnik (for example, we receive information about the most visited pages, applications used, etc.). In order to improve the quality of our services, we can use these cookies to collect statistics and test different ways of displaying information.
Consent
Some cookies can only be saved with your permission. In addition, when a visitor first visits the website of OOO Statskiy Sovetnik, we ask their permission to save certain cookies and do not save them without their consent.
On the main page of the website of OOO Statskiy Sovetnik, there is an information banner stating that by continuing to browse, you agree that certain cookies will be saved on your device.
Having given your consent, you can revoke it at any time using one of the methods provided in the section "Deleting and / or blocking cookies".
8. Access and Change
You have the right to access your personal information collected by Statsky Sovetnik LLC and the right to change it in accordance with applicable legal requirements.
You can also exercise your right to object to the use of your personal information by sending a letter to the address below.
If you encounter difficulties in exercising your rights, please contact the personal data protection department of Statsky Sovetnik LLC directly by sending an email to admin@statskijsovetnik.ru or to the address below:
Statsky Sovetnik LLC
Russia, Saint Petersburg, Zagorodny Prospekt, 39.
In the interests of protecting your privacy and personal information, we will need to verify your identity before providing a response to your request. We may ask you to send a copy of an official identification document, such as a driver's license or passport, along with your request.
If your personal information is incorrect, incomplete or out of date, please forward the relevant corrections to the Personal Data Protection Department, whose contact details are provided above.
All requests will be processed as soon as possible and in accordance with the requirements of the applicable law.
You can also exercise your rights regarding the personal data that is stored and processed by Statsky Sovetnik LLC during your stay. To do this, you must contact the Hotel directly.
We value cooperation with you, so our priority is to ensure that you have an exceptionally pleasant stay at Statsky Sovetnik LLC.
Personal information is any information that we collect and record in a format that allows us to identify you directly (for example, a name) or indirectly (for example, a phone number).
The Statsky Sovetnik LLC Client Personal Information Security Policy sets out our obligations to you, describes the methods and purposes for which we use your personal information, as well as the main principles and rules for protecting it.
By accepting the provisions of this document, you thereby agree to the Statsky Sovetnik LLC Client Personal Information Security Policy.
2. Basic principles and rules
The basic principles and rules for ensuring the security of personal information in effect at Statsky Sovetnik LLC:
· Transparency. When collecting and processing your personal information, we will inform you for what purposes it is needed and who will have access to it.
· Lawfulness. We undertake to collect and process your personal information only for the purposes specified in this Policy.
· Relevance and accuracy. We undertake to collect only the personal information that is necessary in accordance with the provisions of the legislation of the Russian Federation. We undertake to take all reasonable steps to ensure that the personal information we hold is accurate and up-to-date.
· Storage. We undertake to store your personal information for the period necessary for its processing in accordance with the provisions of the legislation of the Russian Federation.
· Access, correction and objection. You can check, change, correct or delete your personal information, in particular to unsubscribe from sales and promotions. Detailed information on the department to contact in this case is provided below in the article "Access and change" (§ 11).
· Security. We undertake to take reasonable technical and organizational measures to protect your personal information from alteration or accidental loss, from intentional unlawful destruction, as well as from unauthorized use, disclosure and provision of access to unauthorized persons.
· Confidentiality. We may transfer your personal information within Statsky Sovetnik LLC or to third parties (e.g., business partners and/or service providers) only for the purposes described in this Policy. In this case, we undertake to take appropriate measures to ensure the security of your personal information.
If you have any questions related to the seven principles of ensuring the security of personal information of Statsky Sovetnik LLC, please contact the personal data protection department, the contact details of which are specified in the article "Access and Change" (§ 11).
3. What personal information do we collect?
We may ask you, as a client of Statsky Sovetnik LLC, to provide information about you and/or your family members, such as:
· Contact details (last name, first name, phone number, email address)
· Personal information (date of birth, citizenship)
· Information about your children (names, dates of birth, age)
· Your credit card number (for transactions and reservations)
· Your Statsky Sovetnik loyalty program membership number
· Your arrival and departure dates
· Your preferences and interests (e.g. whether you prefer smoking or non-smoking rooms, preferred floor, bed type, preferred newspapers and magazines, interests in sports and culture)
· Questions and comments that you have during or after your stay at Statsky Sovetnik LLC.
The information we collect about children under 18 is limited to their name, citizenship and date of birth, and only adults can provide us with this information. We would appreciate it if you ensure that your children do not provide us with personal information without your permission, in particular via the Internet. If you believe that your child has given us personal information, please notify the Personal Data Protection Department (see the article "Access and Change") so that we can delete it.
4. In what cases do we collect personal information?
We may collect personal information in a number of cases, including the following:
· Activities related to your stay at OOO "Statsky Sovetnik":
· Room reservation
· Check-in and payment
· Ordering food/drinks in the hotel bar or restaurant during your stay
· Subscribing to a newsletter to receive offers or promotions by email.
· Transfer of information from third parties:
· Tour operators, travel agencies, GDS booking systems, etc.
· Internet activities:
· Connection to the website of OOO "Statskiy Sovetnik" (IP address, cookies)
· Filling out online forms.
5. For what purposes do we collect personal information?
We collect personal information for the following purposes:
· To fulfill our obligations to the clients of Statsky Sovetnik LLC.
· To manage room reservations and requests for accommodation:
· To create and store legal documents in accordance with accounting standards.
· To ensure your stay at Statsky Sovetnik LLC:
· To track the use of services (restaurant services, laundry, etc.).
· To ensure access to Statsky Sovetnik LLC rooms
· To create a list of clients whose behavior during their stay at Statsky Sovetnik LLC was inappropriate.
· To personalize commercial offers and marketing messages that we will send to you.
· To inform you about special offers and all new services.
· To manage requests to unsubscribe from news, promotions, offers of tourist services and surveys on the quality of service.
· To use special telephone services to search for a client staying at State Councilor LLC in the event of an alarming event (natural disaster, terrorist attack, etc.).
· To check, analyze and apply special means to the information collected about you during booking or during your stay at the hotel in order to establish your interests and create your profile as a Hotel client in order to send you personalized offers.
- To generate management reports on key indicators (occupancy, income, average room rate, etc.);
- To comply with the requirements of the legislation of the Russian Federation, in particular Article 5 of the Law of the Russian Federation of 25.06.1993 No. 5242-1 "On the Right of Citizens of the Russian Federation to Freedom of Movement, Choice of Place of Stay and Residence within the Russian Federation";
- To exercise the rights and legitimate interests of the Hotel or third parties, including dispute resolution.
- To comply with the requirements of the Law of St. Petersburg dated June 28, 2023 No. 419-81 "On the introduction of a resort tax in St. Petersburg".
6. Conditions for third parties to gain access to your personal information
In order to ensure that you have the right to access and change your personal information (article "Access and Change"), we must transfer your personal information to recipients within the country or in other countries in accordance with the following conditions:
a. In order to provide you with the best level of service, we may transfer your personal information and provide access to it to authorized employees and partners of Statsky Sovetnik LLC, including:
· Service personnel.
· Employees of the IT department.
· Commercial partners and marketing services.
· Medical services (if necessary).
· Legal services (if necessary).
· Employees of Statsky Sovetnik LLC who have the right to access certain categories of personal data.
b. We may share your personal information with third parties (service providers and partners) to provide you with their services and improve the quality of service at our Hotel, such as:
· External service providers: IT contractors, international call centers, banks, credit card issuers, independent lawyers, shippers, printing houses.
· Commercial partners: unless you have made other requests to the personal data protection department, Statsky Sovetnik LLC may supplement your customer profile by providing certain personal information to preferred commercial partners. In this case, trusted third parties may review, analyze and apply certain processing tools to your information. Such data processing will allow Statsky Sovetnik LLC and privileged contractual partners to determine your interests and supplement your customer profile, which will allow us to send you personalized offers.
· Social networking sites: To enable you to log in to the website without completing the registration form, OOO Statsky Sovetnik has set up a Facebook login system. If you log in to the website using Facebook login, you give OOO Statsky Sovetnik express permission to access and store publicly available information on your Facebook account, as well as other information specified during Facebook login. OOO Statsky Sovetnik may also forward your email address to Facebook for the purpose of determining whether you are a Facebook user in order to publish personalized and relevant advertising on your account, if necessary.
c. We may also provide your personal information to local authorities if required by Russian Federation law or if it is necessary for an investigation conducted under Russian or international law.
7. Cookies
Statsky Sovetnik Hotel uses cookies and other data tracking tools on the website for online booking.
In accordance with this Policy, you can at any time express your desire to save our data tracking tools to your device or delete them from it.
Why do we use cookies?
We use cookies and other data tracking tools primarily for the following purposes:
Cookies are necessary for browsing the Statsky Sovetnik LLC website and accessing all of its features. In particular, they are used to:
· Authenticate website visitors, as well as ensure their security and the correct operation of the authentication module.
· Optimize the website for users and simplify their work with it (in particular, by defining “technical routes”).
· Store information about the banner with a message about cookies, which is visible to visitors when they are asked to accept the terms of use of cookies on their device and continue browsing the website.
· Implement security measures (for example, when we ask you to re-enter your username and password after a certain period of time to access content or a service; or to ensure the standard operating processes of the Statsky Sovetnik Hotel website and to enable important functions such as performance and error tracking, user session management, etc.).
Cookies used for technical functionality are intended to:
· Display the Statsky Sovetnik LLC website on your device in accordance with your preferences, which relate to language, currency, screen resolution, the operating system used, the configuration and settings for displaying web pages based on your device and location, etc.
· Store information that you enter on the Statsky Sovetnik LLC website to simplify your subsequent sessions with the site (this includes displaying the visitor's first and last name if they have an account).
· Provide faster access to personal pages by storing your login details or previously specified information.
Cookies for tracking visitor activity are designed to make it easier for you to work with the site. With their help, we analyze your actions on the website of OOO Statskiy Sovetnik (for example, we receive information about the most visited pages, applications used, etc.). In order to improve the quality of our services, we can use these cookies to collect statistics and test different ways of displaying information.
Consent
Some cookies can only be saved with your permission. In addition, when a visitor first visits the website of OOO Statskiy Sovetnik, we ask their permission to save certain cookies and do not save them without their consent.
On the main page of the website of OOO Statskiy Sovetnik, there is an information banner stating that by continuing to browse, you agree that certain cookies will be saved on your device.
Having given your consent, you can revoke it at any time using one of the methods provided in the section "Deleting and / or blocking cookies".
8. Access and Change
You have the right to access your personal information collected by Statsky Sovetnik LLC and the right to change it in accordance with applicable legal requirements.
You can also exercise your right to object to the use of your personal information by sending a letter to the address below.
If you encounter difficulties in exercising your rights, please contact the personal data protection department of Statsky Sovetnik LLC directly by sending an email to admin@statskijsovetnik.ru or to the address below:
Statsky Sovetnik LLC
Russia, Saint Petersburg, Zagorodny Prospekt, 39.
In the interests of protecting your privacy and personal information, we will need to verify your identity before providing a response to your request. We may ask you to send a copy of an official identification document, such as a driver's license or passport, along with your request.
If your personal information is incorrect, incomplete or out of date, please forward the relevant corrections to the Personal Data Protection Department, whose contact details are provided above.
All requests will be processed as soon as possible and in accordance with the requirements of the applicable law.
You can also exercise your rights regarding the personal data that is stored and processed by Statsky Sovetnik LLC during your stay. To do this, you must contact the Hotel directly.
1. General Provisions
1.1. These "Rules for the Provision of Hotel Services at Statsky Sovetnik LLC", category 3 (Three) stars, (hereinafter referred to as the "Rules") have been developed in accordance with the Decree of the Government of the Russian Federation dated November 18, 2020 No. 1853 "On Approval of the Rules for the Provision of Hotel Services in the Russian Federation" in order to determine the procedure and terms for the provision of hotel services. The Rules apply to Guests staying at the Hotel, as well as to counterparties when they conclude contracts with the Contractor, including the provision of services, agency agreements, and are an integral part of these contracts.
1.2. The main concepts used in these Rules mean:
"Hotel" - "Statsky Sovetnik" - a hotel intended for the provision of temporary accommodation services and other related services;
"Consumer" ("Guest") - an individual intending to order or ordering and using hotel services exclusively for personal, family, household and other needs not related to entrepreneurial activity;
"Hotel services" (hereinafter referred to as "Services") - a set of actions to ensure the temporary accommodation of the Guest at the Hotel, performed by the Contractor in the interests of the Guest and at the request of the Guest or the Customer, including the main and additional Services provided to the Guest;
"Contractor" - LLC "Statsky Sovetnik", providing services to Guests under a service agreement, fulfilling obligations under an agency agreement and other agreements;
"Customer" - a person who has applied to the Contractor with an order and orders Services in favor of the Guest, as a third party. Legal entities, individual entrepreneurs and individuals may act as the Customer.
"Reservation" - preliminary booking of places and (or) rooms in the Hotel by the Customer or Consumer (Guest).
1.3. The Hotel operates around the clock.
1.4. The time specified in the Rules is the local time of the Hotel and corresponds to Moscow time UTC (SU) +3.
2. Information about services, procedure for booking and paying for services
2.1. Services are provided in accordance with the current price list and the mode of provision of Services.
2.2. The Contractor reserves the right to change the price list and other conditions for the provision of Services without prior notice, unless this is prohibited by the current legislation of the Russian Federation.
2.3. Booking is made subject to the possibility of providing the Service, and also subject to the provision of sufficient and necessary information by the booking party, and its consent to these Rules.
2.4. The agreement for booking places in the Hotel is concluded between the Customer or Guest and the Contractor by drawing up a document signed by both parties, as well as by accepting a booking application via mail, telephone or other communication that makes it possible to reliably establish that the application comes from the Customer or Guest.
2.5. Confirmation of the booking is made by the Contractor by notifying the Customer or Guest in any written form; the notification must contain the order confirmation number.
2.6. Booking may be guaranteed or non-guaranteed.
2.7. In case of non-guaranteed booking, no advance payment for the Services is made. The Guest may cancel a non-guaranteed booking at any time without penalty. A non-guaranteed booking may be cancelled if the Guest fails to arrive by 16:00 on the day of arrival.
In case of the Guest's arrival after the non-guaranteed booking cancellation period has expired, the Service is provided subject to availability and under the current terms of its provision. The Contractor shall not be liable for failure to provide the Service to the Guest, or for providing the Service to the Guest under other terms.
2.8. In case of guaranteed booking, the Guest makes a mandatory advance payment or guarantees payment for the Services by credit card or cash in the currency of the Russian Federation (in rubles), in full or in part (but not less than 100% of the cost of the first night's stay at the Hotel), with subsequent payment of the remaining part of the cost of the Services upon arrival.
The Hotel reserves the Guest's guaranteed (paid) room until 12:00 local time on the day following the Guest's scheduled arrival. The Hotel reserves the right to verify the bank card provided by the Guest as a guarantee of the reservation at any time after the Guest has completed the reservation, by means of a preliminary authorization transaction in the amount equal to the cost of the first night's stay.
2.9. The booking configuration may be changed before and/or after the Guest's check-in, subject to availability and taking into account the terms and restrictions on making such changes established by the Contractor.
2.10. Payment for the Services provided by the Hotel is made according to the current price list. The current price list for the Services is available at the Hotel's reception desk, as well as on the Contractor's website www.wawelberg.com and in the Contractor's sales department.
2.11. Payment for Services is accepted in Russian rubles by cash or bank transfer.
2.12. No fee is charged for children under 12 staying in a room with their parents.
2.13. For the provision of an extra bed in the Hotel room, including for children aged 12 and over, a fee is charged in accordance with the current Hotel Price List for additional services not included in the cost of accommodation, posted in the Consumer Corner of the Hotel, as well as on the official website of the Hotel.
2.14. For the accommodation of other persons in the Guest's room, with the exception of those specified in paragraph 2.12 of the Rules, a fee is charged in accordance with the current price list.
2.15. The established check-in time at the Hotel depends on the room category booked by the Guest.
The established check-in time at the Hotel for a Deluxe room (deluxe with an atrium view, deluxe with a city view with one or two beds) is 16:00 of the current day. In this case, a day is calculated from 16:00 of the current day to 13:00 of the next day.
The established check-in time at the Hotel for all other room categories is 15:00 of the current day. In this case, a day is calculated from 15:00 of the current day to 12:00 of the next day.
A guaranteed check-in before the established check-in time at the Hotel, as agreed in advance by the Hotel and the Guest, based on the advance booking specified in this clause, is paid for in the following order:
- when checking into a Deluxe room (Deluxe with an atrium view, Deluxe with a city view with one or two beds) before 09:00, a payment of 100% of the cost of accommodation in the corresponding room per day is charged,
- when checking into a Deluxe room (Deluxe with an atrium view, Deluxe with a city view with one or two beds) from 09:00 to 16:00, a payment of 50% of the cost of accommodation (minus the cost of breakfast(s)) in the corresponding room per day is charged. If breakfast(s) is required on the day of arrival, its cost is added to the cost of early arrival,
- when checking in to rooms of other categories before 08:00, a payment of 100% of the cost of accommodation in the corresponding room per day is charged,
- when checking in to rooms of other categories from 08:00 to 15:00, a payment of 50% of the cost of accommodation (minus the cost of breakfast(s)) in the corresponding room per day is charged. If breakfast(s) is required on the day of arrival, its cost is added to the cost of early arrival.
Subject to availability and available cleaned Deluxe rooms (Deluxe Atrium View, Deluxe City View with one or two beds), check-in until 16:00 is permitted without prior approval. Subject to availability and available cleaned rooms of other categories, check-in until 15:00 is permitted without prior approval.
The period of stay (night stay) is calculated for Deluxe rooms (Deluxe Atrium View, Deluxe City View with one or two beds) from 16:00 on one day (the established check-in time at the Hotel) to 13:00 on another day (check-out time for Deluxe rooms), and for rooms of other categories - from 15:00 on one day (the established check-in time at the Hotel) to 12:00 on another day (check-out time for other room categories). At the end of the paid period of stay, the Guest is obliged to vacate the Deluxe room by 13:00, and the room of other categories by 12:00.
In case of check-out from the Deluxe room (Deluxe with atrium view, Deluxe with city view with one or two beds) after 12:00, payment for accommodation is charged as follows:
- for check-out from 13:00 to 19:00, 50% of the cost of accommodation in the corresponding room per day is charged;
- for check-out after 19:00, 100% of the cost of accommodation in the corresponding room per day is charged.
In case of check-out from rooms of other categories after 12:00, payment for accommodation is charged as follows:
- for check-out from 12:00 to 18:00, 50% of the cost of accommodation in the corresponding room per day is charged;
- upon check-out after 18:00, 100% of the cost of accommodation in the corresponding room per day is charged.
If the Guest wishes to extend the period of stay, it is necessary to inform the Hotel administrator no later than 12 hours before the end of the corresponding check-out time. The period of stay can be extended only if there is no reservation for this room. If there are available rooms, the Guest can be provided with another room.
Early check-in without prior booking and approval (from 00:00 to 15:00 on the day of arrival) is possible only if there are available places and is paid as follows:
- upon check-in before 03:00, a payment of 100% of the cost of one night's stay is charged
- upon check-in from 03:00 to 15:00, a payment of 50% of the cost of one night's stay is charged
3. Procedure for registering accommodation at the Hotel
3.1. When registering accommodation, the Guest - a citizen of the Russian Federation provides documents in accordance with paragraph No. 18 of the Rules for the provision of hotel services, approved by the Decree of the Government of the Russian Federation of November 18, 2020 No. 1853, as well as documents confirming the fact of booking and (or) payment for the room.
3.2. Registration of accommodation for a minor is carried out in accordance with paragraph No. 18 of the Rules for the Provision of Hotel Services, approved by the Decree of the Government of the Russian Federation dated November 18, 2020 No. 1853.
3.3. When registering accommodation, a Guest - a foreign citizen (stateless person) provides an identity document, a visa (if any, including if there is a visa that is not affixed to the foreign citizen's identity document), a migration card (for a foreign citizen temporarily staying in the Russian Federation) and (or) a residence permit or temporary residence permit (for a foreign citizen permanently or temporarily residing in the Russian Federation). In case of arrival at a new place of stay, a tear-off part of the notification of arrival at the previous place of stay in the Russian Federation is additionally presented. 3.4. When registering for accommodation, the Guest (except for persons under 14 years of age) fills out a registration card of the established form, which is also an agreement on the provision of hotel services - in 2 (two) copies, signed by two parties: the Contractor and the Guest.
3.5. The Contractor has the right to refuse accommodation and provision of services to persons under the influence of alcohol or drugs.
3.6. Guests with pets are not allowed to stay at the Hotel.
3.7. At the request of the Guests, with the mutual consent of the Hotel Administration and the staying Guest, strangers are allowed to stay in the room from 8:00 to 23:00 on the basis of an identity document of the visitor. The Guest must personally confirm consent to the visit by meeting the visitor at the reception desk and providing the necessary documents.
After 23:00 hours, the further stay of outsiders in the Hotel is possible only on condition of their registration in the Guest's room (if the room category allows for sharing and the maximum number of guests staying is not exceeded), or payment for another room (if there are available rooms).
This procedure is a security measure aimed at ensuring the safety of Guests, the safety of the property of the Hotel and Guests, as well as the fulfillment of the Contractor's obligation established by law to register citizens at the place of stay.
In case of violation of the procedure for the stay of outsiders in the Hotel after 23:00 hours, established by paragraph 2 of clause 3.7. of the Rules, a fine of 20,000 (twenty thousand) rubles is imposed on the staying Guest.
3.8. The Guest gives his consent to the processing of his personal data and their transfer to third parties by the Contractor in cases stipulated by the current legislation of the Russian Federation.
3.9. The Contractor ensures the confidentiality of the Guest's personal data and guarantees that the transfer of his personal data to third parties will be carried out only for the purposes stipulated by the current legislation of the Russian Federation.
3.10. The following persons have the right to priority service:
·Heroes of Socialist Labor;
·Full Cavaliers of the Order of Labor Glory (Articles 1.1, 5 of the Federal Law of 09.01.1997 No. 5-FZ "On the Provision of Social Guarantees to Heroes of Socialist Labor and Full Cavaliers of the Order of Labor Glory");
·War invalids (subparagraph 28 of paragraph 1 of Article 14 of the Federal Law of 12.01.1995 No. 5-FZ "On Veterans");
·Participants of the Great Patriotic War (subparagraph 19 of paragraph 1 of Article 15 of the Federal Law of 12.01.1995 No. 5-FZ);
·Persons awarded the "Resident of Blockaded Leningrad" badge (subparagraph 15 of paragraph 1 of Article 18 of the Federal Law of 12.01.1995 No. 5-FZ);
·Heroes of the Soviet Union;
·Heroes of the Russian Federation;
· full holders of the Order of Glory (Article 1.1, 7 of the Law of the Russian Federation of 15.01.1993 No. 4301-1 "On the Status of Heroes of the Soviet Union, Heroes of the Russian Federation and Full Holders of the Order of Glory")
· disabled persons of groups I and II (paragraph 6 of clause 1 of the Decree of the President of the Russian Federation of 02.10.1992 No. 1157)
4. Rights and obligations of the Hotel Guest
4.1. The Hotel Guest is obliged to:
· comply with these Rules;
· not disturb other Hotel Guests, maintain silence and public order in the room, premises and on the territory of the Hotel;
· treat the property of the Hotel with care, keep the room, premises and on the territory of the Hotel clean;
· comply with fire safety rules;
· immediately inform any employee of the Hotel if signs of an emergency condition of plumbing, electrical or other equipment are detected;
· promptly and in full pay for the Services provided by the Hotel;
· compensate for damage in case of loss of or damage to the property of the Hotel;
· inform the Hotel employees making the reservation - when booking hotel services, or the Hotel employees arranging the Guest's stay - when arranging the stay - of any possible allergic reactions before or during check-in at the Hotel. · in case of shortening the length of stay and early departure of the Guest from the Hotel, the Guest must notify the Hotel accommodation service administrator at least 24 hours before departure. If the Guest violates the specified notice period for early departure, the Hotel will charge a fee of 100% of the cost of the night following departure.
4.2. The Hotel Guest is prohibited from:
· leaving strangers in the room in his/her absence, as well as giving them the key to the room;
· removing hotel property from the room;
· storing bulky items, weapons, ammunition, explosives, chemical, radioactive and toxic substances, explosive devices, narcotic and psychotropic substances, other items that threaten public safety and order in the room;
· moving furniture and equipment in the room and the premises of the Hotel;
· smoking in the room, in the premises and on the territory of the Hotel. In accordance with subparagraph 5 of paragraph 5 of Article 12 of the Federal Law of 23.02.2013 No. 15-FZ "On the Protection of Citizens' Health from the Effects of Second-Hand Tobacco Smoke and the Consequences of Tobacco Consumption", smoking tobacco is prohibited in premises intended for the provision of hotel services. A penalty (fine) in the amount of 30,000 (thirty thousand) rubles 00 kopecks shall be charged upon a justified request of the Contractor.
4.3. In the event of a violation by the Guest of paragraphs 4.1, 4.2 of these Rules, the Contractor has the right to terminate the provision of Services unilaterally.
4.4. The Guest has the right to terminate the contract for the provision of services at any time, taking into account paragraph 10 of paragraph 4.1 of these Rules and payment to the Contractor for the cost of the Services actually rendered.
4.5. The Guest acknowledges and does not object to the use of video surveillance systems in the premises and on the territory of the Hotel (except for residential rooms and toilet cabins).
5. Rights and obligations of the Contractor
5.1. The Contractor ensures the quality of the Services provided in accordance with the terms of the service agreement, including the one concluded with the Guest by the agent on the basis of the agency agreement, and in the absence of the above agreements - in accordance with the requirements usually imposed on these services.
5.2. The Contractor is obliged to ensure the placement of information provided for in paragraphs 9, 10 of the Rules for the Provision of Hotel Services in the Russian Federation, approved by the Decree of the Government of the Russian Federation dated November 18, 2020 No. 1853.
5.3. The Hotel Administration has the right to replace the room provided to the Guest and demand immediate vacancy of the room occupied by the Guest in case of the need to carry out emergency repair and technical, sanitary and epidemiological and other work aimed at eliminating the causes that create a threat or hinder the high-quality and safe provision of Services.
5.4. The Hotel Administration has the right to refuse the Guest the provision of Services and evict the Guest from the Hotel in the event of a violation of these Rules, late payment for the Services provided by the Hotel, as well as the commission (attempt to commit) by the Guest against the Hotel staff and (or) other Hotel Guests of illegal actions that threaten the safety of life, health, honor, dignity and (or) property of other persons.
5.5. The Hotel Administration reserves the right to access the room without prior agreement with the Guest in the event of an emergency, as well as in the event of a violation of these Rules or public order by the Guest.
6. Other conditions
6.1. The Contractor shall not be liable for material and (or) moral damage caused to the Guest due to reasons beyond the control of the Contractor.
6.2. The Contractor shall not be liable for the property of the Guest left in the common areas of the Hotel. 6.3. The Contractor shall not be liable for the Guest's health if the Guest, in accordance with paragraph 9 of clause 4.1. of these Rules, has not informed the Hotel employees making the reservation or arranging the stay, of their possible allergic reactions.
6.4. In the event of detection of deficiencies in the provision of Services, the Guest must immediately notify the Contractor. If it is impossible to eliminate the deficiencies, the Guest must state their claims in writing. Failure to comply with this condition may serve as grounds for full or partial refusal to satisfy the claim.
6.5. In the event that the Guests are sent to the Hotel by the Customer, the Customer is directly responsible for the accuracy of the information related to these Rules.
6.6. These Rules for the Provision of Hotel Services in Statsky Sovetnik LLC are an official offer.
1.1. These "Rules for the Provision of Hotel Services at Statsky Sovetnik LLC", category 3 (Three) stars, (hereinafter referred to as the "Rules") have been developed in accordance with the Decree of the Government of the Russian Federation dated November 18, 2020 No. 1853 "On Approval of the Rules for the Provision of Hotel Services in the Russian Federation" in order to determine the procedure and terms for the provision of hotel services. The Rules apply to Guests staying at the Hotel, as well as to counterparties when they conclude contracts with the Contractor, including the provision of services, agency agreements, and are an integral part of these contracts.
1.2. The main concepts used in these Rules mean:
"Hotel" - "Statsky Sovetnik" - a hotel intended for the provision of temporary accommodation services and other related services;
"Consumer" ("Guest") - an individual intending to order or ordering and using hotel services exclusively for personal, family, household and other needs not related to entrepreneurial activity;
"Hotel services" (hereinafter referred to as "Services") - a set of actions to ensure the temporary accommodation of the Guest at the Hotel, performed by the Contractor in the interests of the Guest and at the request of the Guest or the Customer, including the main and additional Services provided to the Guest;
"Contractor" - LLC "Statsky Sovetnik", providing services to Guests under a service agreement, fulfilling obligations under an agency agreement and other agreements;
"Customer" - a person who has applied to the Contractor with an order and orders Services in favor of the Guest, as a third party. Legal entities, individual entrepreneurs and individuals may act as the Customer.
"Reservation" - preliminary booking of places and (or) rooms in the Hotel by the Customer or Consumer (Guest).
1.3. The Hotel operates around the clock.
1.4. The time specified in the Rules is the local time of the Hotel and corresponds to Moscow time UTC (SU) +3.
2. Information about services, procedure for booking and paying for services
2.1. Services are provided in accordance with the current price list and the mode of provision of Services.
2.2. The Contractor reserves the right to change the price list and other conditions for the provision of Services without prior notice, unless this is prohibited by the current legislation of the Russian Federation.
2.3. Booking is made subject to the possibility of providing the Service, and also subject to the provision of sufficient and necessary information by the booking party, and its consent to these Rules.
2.4. The agreement for booking places in the Hotel is concluded between the Customer or Guest and the Contractor by drawing up a document signed by both parties, as well as by accepting a booking application via mail, telephone or other communication that makes it possible to reliably establish that the application comes from the Customer or Guest.
2.5. Confirmation of the booking is made by the Contractor by notifying the Customer or Guest in any written form; the notification must contain the order confirmation number.
2.6. Booking may be guaranteed or non-guaranteed.
2.7. In case of non-guaranteed booking, no advance payment for the Services is made. The Guest may cancel a non-guaranteed booking at any time without penalty. A non-guaranteed booking may be cancelled if the Guest fails to arrive by 16:00 on the day of arrival.
In case of the Guest's arrival after the non-guaranteed booking cancellation period has expired, the Service is provided subject to availability and under the current terms of its provision. The Contractor shall not be liable for failure to provide the Service to the Guest, or for providing the Service to the Guest under other terms.
2.8. In case of guaranteed booking, the Guest makes a mandatory advance payment or guarantees payment for the Services by credit card or cash in the currency of the Russian Federation (in rubles), in full or in part (but not less than 100% of the cost of the first night's stay at the Hotel), with subsequent payment of the remaining part of the cost of the Services upon arrival.
The Hotel reserves the Guest's guaranteed (paid) room until 12:00 local time on the day following the Guest's scheduled arrival. The Hotel reserves the right to verify the bank card provided by the Guest as a guarantee of the reservation at any time after the Guest has completed the reservation, by means of a preliminary authorization transaction in the amount equal to the cost of the first night's stay.
2.9. The booking configuration may be changed before and/or after the Guest's check-in, subject to availability and taking into account the terms and restrictions on making such changes established by the Contractor.
2.10. Payment for the Services provided by the Hotel is made according to the current price list. The current price list for the Services is available at the Hotel's reception desk, as well as on the Contractor's website www.wawelberg.com and in the Contractor's sales department.
2.11. Payment for Services is accepted in Russian rubles by cash or bank transfer.
2.12. No fee is charged for children under 12 staying in a room with their parents.
2.13. For the provision of an extra bed in the Hotel room, including for children aged 12 and over, a fee is charged in accordance with the current Hotel Price List for additional services not included in the cost of accommodation, posted in the Consumer Corner of the Hotel, as well as on the official website of the Hotel.
2.14. For the accommodation of other persons in the Guest's room, with the exception of those specified in paragraph 2.12 of the Rules, a fee is charged in accordance with the current price list.
2.15. The established check-in time at the Hotel depends on the room category booked by the Guest.
The established check-in time at the Hotel for a Deluxe room (deluxe with an atrium view, deluxe with a city view with one or two beds) is 16:00 of the current day. In this case, a day is calculated from 16:00 of the current day to 13:00 of the next day.
The established check-in time at the Hotel for all other room categories is 15:00 of the current day. In this case, a day is calculated from 15:00 of the current day to 12:00 of the next day.
A guaranteed check-in before the established check-in time at the Hotel, as agreed in advance by the Hotel and the Guest, based on the advance booking specified in this clause, is paid for in the following order:
- when checking into a Deluxe room (Deluxe with an atrium view, Deluxe with a city view with one or two beds) before 09:00, a payment of 100% of the cost of accommodation in the corresponding room per day is charged,
- when checking into a Deluxe room (Deluxe with an atrium view, Deluxe with a city view with one or two beds) from 09:00 to 16:00, a payment of 50% of the cost of accommodation (minus the cost of breakfast(s)) in the corresponding room per day is charged. If breakfast(s) is required on the day of arrival, its cost is added to the cost of early arrival,
- when checking in to rooms of other categories before 08:00, a payment of 100% of the cost of accommodation in the corresponding room per day is charged,
- when checking in to rooms of other categories from 08:00 to 15:00, a payment of 50% of the cost of accommodation (minus the cost of breakfast(s)) in the corresponding room per day is charged. If breakfast(s) is required on the day of arrival, its cost is added to the cost of early arrival.
Subject to availability and available cleaned Deluxe rooms (Deluxe Atrium View, Deluxe City View with one or two beds), check-in until 16:00 is permitted without prior approval. Subject to availability and available cleaned rooms of other categories, check-in until 15:00 is permitted without prior approval.
The period of stay (night stay) is calculated for Deluxe rooms (Deluxe Atrium View, Deluxe City View with one or two beds) from 16:00 on one day (the established check-in time at the Hotel) to 13:00 on another day (check-out time for Deluxe rooms), and for rooms of other categories - from 15:00 on one day (the established check-in time at the Hotel) to 12:00 on another day (check-out time for other room categories). At the end of the paid period of stay, the Guest is obliged to vacate the Deluxe room by 13:00, and the room of other categories by 12:00.
In case of check-out from the Deluxe room (Deluxe with atrium view, Deluxe with city view with one or two beds) after 12:00, payment for accommodation is charged as follows:
- for check-out from 13:00 to 19:00, 50% of the cost of accommodation in the corresponding room per day is charged;
- for check-out after 19:00, 100% of the cost of accommodation in the corresponding room per day is charged.
In case of check-out from rooms of other categories after 12:00, payment for accommodation is charged as follows:
- for check-out from 12:00 to 18:00, 50% of the cost of accommodation in the corresponding room per day is charged;
- upon check-out after 18:00, 100% of the cost of accommodation in the corresponding room per day is charged.
If the Guest wishes to extend the period of stay, it is necessary to inform the Hotel administrator no later than 12 hours before the end of the corresponding check-out time. The period of stay can be extended only if there is no reservation for this room. If there are available rooms, the Guest can be provided with another room.
Early check-in without prior booking and approval (from 00:00 to 15:00 on the day of arrival) is possible only if there are available places and is paid as follows:
- upon check-in before 03:00, a payment of 100% of the cost of one night's stay is charged
- upon check-in from 03:00 to 15:00, a payment of 50% of the cost of one night's stay is charged
3. Procedure for registering accommodation at the Hotel
3.1. When registering accommodation, the Guest - a citizen of the Russian Federation provides documents in accordance with paragraph No. 18 of the Rules for the provision of hotel services, approved by the Decree of the Government of the Russian Federation of November 18, 2020 No. 1853, as well as documents confirming the fact of booking and (or) payment for the room.
3.2. Registration of accommodation for a minor is carried out in accordance with paragraph No. 18 of the Rules for the Provision of Hotel Services, approved by the Decree of the Government of the Russian Federation dated November 18, 2020 No. 1853.
3.3. When registering accommodation, a Guest - a foreign citizen (stateless person) provides an identity document, a visa (if any, including if there is a visa that is not affixed to the foreign citizen's identity document), a migration card (for a foreign citizen temporarily staying in the Russian Federation) and (or) a residence permit or temporary residence permit (for a foreign citizen permanently or temporarily residing in the Russian Federation). In case of arrival at a new place of stay, a tear-off part of the notification of arrival at the previous place of stay in the Russian Federation is additionally presented. 3.4. When registering for accommodation, the Guest (except for persons under 14 years of age) fills out a registration card of the established form, which is also an agreement on the provision of hotel services - in 2 (two) copies, signed by two parties: the Contractor and the Guest.
3.5. The Contractor has the right to refuse accommodation and provision of services to persons under the influence of alcohol or drugs.
3.6. Guests with pets are not allowed to stay at the Hotel.
3.7. At the request of the Guests, with the mutual consent of the Hotel Administration and the staying Guest, strangers are allowed to stay in the room from 8:00 to 23:00 on the basis of an identity document of the visitor. The Guest must personally confirm consent to the visit by meeting the visitor at the reception desk and providing the necessary documents.
After 23:00 hours, the further stay of outsiders in the Hotel is possible only on condition of their registration in the Guest's room (if the room category allows for sharing and the maximum number of guests staying is not exceeded), or payment for another room (if there are available rooms).
This procedure is a security measure aimed at ensuring the safety of Guests, the safety of the property of the Hotel and Guests, as well as the fulfillment of the Contractor's obligation established by law to register citizens at the place of stay.
In case of violation of the procedure for the stay of outsiders in the Hotel after 23:00 hours, established by paragraph 2 of clause 3.7. of the Rules, a fine of 20,000 (twenty thousand) rubles is imposed on the staying Guest.
3.8. The Guest gives his consent to the processing of his personal data and their transfer to third parties by the Contractor in cases stipulated by the current legislation of the Russian Federation.
3.9. The Contractor ensures the confidentiality of the Guest's personal data and guarantees that the transfer of his personal data to third parties will be carried out only for the purposes stipulated by the current legislation of the Russian Federation.
3.10. The following persons have the right to priority service:
·Heroes of Socialist Labor;
·Full Cavaliers of the Order of Labor Glory (Articles 1.1, 5 of the Federal Law of 09.01.1997 No. 5-FZ "On the Provision of Social Guarantees to Heroes of Socialist Labor and Full Cavaliers of the Order of Labor Glory");
·War invalids (subparagraph 28 of paragraph 1 of Article 14 of the Federal Law of 12.01.1995 No. 5-FZ "On Veterans");
·Participants of the Great Patriotic War (subparagraph 19 of paragraph 1 of Article 15 of the Federal Law of 12.01.1995 No. 5-FZ);
·Persons awarded the "Resident of Blockaded Leningrad" badge (subparagraph 15 of paragraph 1 of Article 18 of the Federal Law of 12.01.1995 No. 5-FZ);
·Heroes of the Soviet Union;
·Heroes of the Russian Federation;
· full holders of the Order of Glory (Article 1.1, 7 of the Law of the Russian Federation of 15.01.1993 No. 4301-1 "On the Status of Heroes of the Soviet Union, Heroes of the Russian Federation and Full Holders of the Order of Glory")
· disabled persons of groups I and II (paragraph 6 of clause 1 of the Decree of the President of the Russian Federation of 02.10.1992 No. 1157)
4. Rights and obligations of the Hotel Guest
4.1. The Hotel Guest is obliged to:
· comply with these Rules;
· not disturb other Hotel Guests, maintain silence and public order in the room, premises and on the territory of the Hotel;
· treat the property of the Hotel with care, keep the room, premises and on the territory of the Hotel clean;
· comply with fire safety rules;
· immediately inform any employee of the Hotel if signs of an emergency condition of plumbing, electrical or other equipment are detected;
· promptly and in full pay for the Services provided by the Hotel;
· compensate for damage in case of loss of or damage to the property of the Hotel;
· inform the Hotel employees making the reservation - when booking hotel services, or the Hotel employees arranging the Guest's stay - when arranging the stay - of any possible allergic reactions before or during check-in at the Hotel. · in case of shortening the length of stay and early departure of the Guest from the Hotel, the Guest must notify the Hotel accommodation service administrator at least 24 hours before departure. If the Guest violates the specified notice period for early departure, the Hotel will charge a fee of 100% of the cost of the night following departure.
4.2. The Hotel Guest is prohibited from:
· leaving strangers in the room in his/her absence, as well as giving them the key to the room;
· removing hotel property from the room;
· storing bulky items, weapons, ammunition, explosives, chemical, radioactive and toxic substances, explosive devices, narcotic and psychotropic substances, other items that threaten public safety and order in the room;
· moving furniture and equipment in the room and the premises of the Hotel;
· smoking in the room, in the premises and on the territory of the Hotel. In accordance with subparagraph 5 of paragraph 5 of Article 12 of the Federal Law of 23.02.2013 No. 15-FZ "On the Protection of Citizens' Health from the Effects of Second-Hand Tobacco Smoke and the Consequences of Tobacco Consumption", smoking tobacco is prohibited in premises intended for the provision of hotel services. A penalty (fine) in the amount of 30,000 (thirty thousand) rubles 00 kopecks shall be charged upon a justified request of the Contractor.
4.3. In the event of a violation by the Guest of paragraphs 4.1, 4.2 of these Rules, the Contractor has the right to terminate the provision of Services unilaterally.
4.4. The Guest has the right to terminate the contract for the provision of services at any time, taking into account paragraph 10 of paragraph 4.1 of these Rules and payment to the Contractor for the cost of the Services actually rendered.
4.5. The Guest acknowledges and does not object to the use of video surveillance systems in the premises and on the territory of the Hotel (except for residential rooms and toilet cabins).
5. Rights and obligations of the Contractor
5.1. The Contractor ensures the quality of the Services provided in accordance with the terms of the service agreement, including the one concluded with the Guest by the agent on the basis of the agency agreement, and in the absence of the above agreements - in accordance with the requirements usually imposed on these services.
5.2. The Contractor is obliged to ensure the placement of information provided for in paragraphs 9, 10 of the Rules for the Provision of Hotel Services in the Russian Federation, approved by the Decree of the Government of the Russian Federation dated November 18, 2020 No. 1853.
5.3. The Hotel Administration has the right to replace the room provided to the Guest and demand immediate vacancy of the room occupied by the Guest in case of the need to carry out emergency repair and technical, sanitary and epidemiological and other work aimed at eliminating the causes that create a threat or hinder the high-quality and safe provision of Services.
5.4. The Hotel Administration has the right to refuse the Guest the provision of Services and evict the Guest from the Hotel in the event of a violation of these Rules, late payment for the Services provided by the Hotel, as well as the commission (attempt to commit) by the Guest against the Hotel staff and (or) other Hotel Guests of illegal actions that threaten the safety of life, health, honor, dignity and (or) property of other persons.
5.5. The Hotel Administration reserves the right to access the room without prior agreement with the Guest in the event of an emergency, as well as in the event of a violation of these Rules or public order by the Guest.
6. Other conditions
6.1. The Contractor shall not be liable for material and (or) moral damage caused to the Guest due to reasons beyond the control of the Contractor.
6.2. The Contractor shall not be liable for the property of the Guest left in the common areas of the Hotel. 6.3. The Contractor shall not be liable for the Guest's health if the Guest, in accordance with paragraph 9 of clause 4.1. of these Rules, has not informed the Hotel employees making the reservation or arranging the stay, of their possible allergic reactions.
6.4. In the event of detection of deficiencies in the provision of Services, the Guest must immediately notify the Contractor. If it is impossible to eliminate the deficiencies, the Guest must state their claims in writing. Failure to comply with this condition may serve as grounds for full or partial refusal to satisfy the claim.
6.5. In the event that the Guests are sent to the Hotel by the Customer, the Customer is directly responsible for the accuracy of the information related to these Rules.
6.6. These Rules for the Provision of Hotel Services in Statsky Sovetnik LLC are an official offer.
Offer to conclude a contract for the provision of accommodation and food services on the premises of the Statskiy Sovetnik Hotel
Hereby, the Statskiy Sovetnik Limited Liability Company, hereinafter referred to as the "Hotel", which owns and manages the Statskiy Sovetnik Hotel (hereinafter referred to as the "Hotel") on the date of this offer, represented by Director Yuri Viktorovich Kuleshov, acting on the basis of the Charter, offers any person to conclude a contract for the provision of accommodation and food services on the premises of the Hotel on the terms and conditions set forth in this offer.
Acceptance of this offer is the payment for accommodation and food services on the premises of the Hotel upon their booking on the Hotel website (www.statskijsovetnik.ru). The person who has made such payment is considered to have accepted this offer. The Agreement for the provision of accommodation and food services on the premises of the Hotel under the terms specified in this offer (hereinafter referred to as the “Agreement”) shall be deemed concluded between the Hotel and the person who has accepted this offer (hereinafter referred to as the “Customer”), acquiring the rights and obligations of the Customer under this Agreement, from the date of acceptance of this offer.
1. Subject of the Agreement
1.1. The Hotel provides, and the Customer accepts and pays for, in the manner and on the terms stipulated by the Agreement, services for the accommodation and meals of the Customer and/or the Customer's Guests (hereinafter referred to as the "Guests") on the territory of the Hotel (hereinafter referred to as the "Services").
1.2. The Customer acquires rights and becomes obligated under transactions concluded with third parties.
1.3. The Customer attracts Guests to the Hotel at its own expense. The Hotel provides the Customer, at the latter's request, with the materials necessary for creating advertising for the Hotel in digital format, which are sent to the Customer by e-mail.
1.4. The Customer is obliged to inform the Guests about the "Rules for the provision of hotel services at the Vavelberg Hotel" posted on the official website of the Hotel, about the prices, procedure and terms of payment for the purchased Services.
1.5. For the purpose of promoting the Hotel on the Internet, the Customer has the right to use only the information provided by the Hotel in pursuance of the Agreement and posted on the official website of the Hotel. The specified information may include: photographs, video footage, text materials, brochures.
1.6. All prices indicated on the official website of the Hotel, as well as in other official sources of the Hotel, unless otherwise provided by the Agreement and Appendices to the Agreement, are indicated in Russian rubles and include VAT in accordance with the current legislation of the Russian Federation.
1.7. The cost of an additional breakfast at the Hotel is 4,100 (four thousand one hundred) rubles, including VAT in accordance with the current legislation of the Russian Federation. Breakfast for children under 6 years old is free of charge, the cost of breakfast for children from 6 to 12 years old is 50% of the cost of the additional breakfast.
1.8. The Hotel reserves the right not to provide the opportunity to book the Accommodation Service in case of high occupancy, as well as on the days of major city and international events.
1.9. The Hotel reserves the right to unilaterally change the prices for its Services in the event of significant changes in exchange rates, as well as in the event of other unforeseen circumstances (increase in tax payments, costs of maintaining the Hotel, etc.). The prices indicated in previously confirmed bookings will not change.
1.10. The Customer undertakes to comply with price parity and provide current prices for the Hotel Services to Guests in accordance with the prices published on the official website of the Hotel.
1.11. By concluding the Agreement, the Customer confirms receipt from the Hotel of current, reliable information on the requirements, conditions, restrictions imposed by it when providing Services, as well as by other organizations and institutions involved in the provision of Services, as well as on the procedure and Rules for the provision of hotel Services by the Hotel.
2. Terms of payment for services
2.1. Payment for Services shall be made in the amount and in the manner stipulated by the relevant booking conditions specified on the Hotel website (www.statskijsovetnik.ru).
2.2. If non-cash payment is not received by the Hotel, the Hotel has the right, at its sole discretion, to cancel the booking or charge the Guest directly upon check-in at the Hotel.
2.3. If the Customer has any debt to the Hotel, the Hotel has the right to use any funds received from the Customer to pay off the debt in the order in which it arose, regardless of the purpose of the relevant payment.
2.4. The Customer assumes all costs associated with banking transactions when transferring funds.
2.5. The Parties acknowledge and confirm that the Services are considered properly rendered by the Customer when the Services have been rendered to the Customer and/or the Customer's Guest in full in accordance with the booking conditions.
3. Room reservations
3.1. Reservations are made on the Hotel website (www.statskijsovetnik.ru).
3.2. When making a reservation, the Customer must indicate, among other things, the name and surname of the Customer's Guest, the number and categories of rooms for each Guest, the dates of arrival and departure, including information on early and/or late departure, and the Customer's email.
3.3. If the number of rooms with arrival on one date in the Customer's applications exceeds 8, the Hotel has the right to consider such a reservation as a group one. Prices for group reservations and other conditions are agreed upon by the parties separately for each group, while reservations created by the Customer or the Customer's Guests are cancelled by the Hotel unilaterally with prior notice to the Customer by email.
3.4. The Customer and/or the Customer's Guests, if they are foreign citizens, must have documents confirming their right to stay in the territory of the Russian Federation upon arrival at the Hotel. Otherwise, the Hotel has the right to refuse to accommodate the Customer and/or Guests.
3.5. The Customer shall provide the Hotel with information about any changes (arrival or departure dates, payment method for the reservation, Guest's first and last name, composition of the guests, room category, etc.) or refusal of previously booked Services only in writing within 1 (one) calendar day from the date of such change.
3.6. The Customer undertakes to provide the Guest with a printed or electronic version of the booking confirmation with the mandatory indication of the name and address of the Hotel, first and last name of the Customer's Guest, the number and categories of rooms for each Guest, arrival and departure dates, including information about early and/or late check-out, the list of Services that the Customer undertakes to pay for, and the list of services that the Guest pays for, if any.
3.7. The hotel has the right to refuse the Customer and/or Guest the provision of Services and accommodation in the absence of a booking confirmation or due to incorrect information in the booking confirmation.
4. Cancellation of a reservation
4.1. A reservation is cancelled in accordance with the procedure and conditions of the reservation specified on the Hotel website (www.statskijsovetnik.ru) and/or in the reservation confirmation.
4.2. In case of late cancellation of a reservation, late arrival or no-show of the Customer and/or Guest, the Customer undertakes to pay the cost of the room for one day.
A no-show of the Customer and/or Guest within the meaning of the Agreement shall be understood as cases in which the Customer and/or Guest, who has a guaranteed reservation, without prior written notice of the cancellation of the reservation, does not check into the Hotel before the check-out time of the day following the day of the planned arrival.
4.3. The payment stipulated by clause 4.2 of the Agreement shall be made by the Customer if the reservation was guaranteed by the Customer. If the reservation was guaranteed by the Guest's bank card, payment shall be charged from the Guest's bank card specified during the reservation.
4.4. In case of shortening the length of stay and early departure of the Guest from the Hotel, the Guest must notify the Hotel accommodation service administrator at least 24 hours before departure. If the Guest fails to notify the specified period of early departure, the Hotel will charge a fee of 100% of the cost of the night following departure.
5. Liability of the Parties
5.1. The Parties shall be liable for failure to perform or improper performance of their obligations under the Agreement in accordance with the current legislation of the Russian Federation.
5.2. The Parties shall not be liable for failure to fulfill the terms of the Agreement if this occurred due to force majeure circumstances. The Parties shall notify each other of the occurrence of such circumstances within 3 (three) calendar days from the moment of their occurrence. This circumstance must be confirmed by a document issued by the competent authority.
5.3. Material damage caused to the Hotel by the Customer and/or the Guest shall be compensated by the guilty persons on the basis of Acts in the established manner. The Hotel has the right to ask the Customer to assist in eliminating the material damage caused by the Guest. The Customer guarantees that the Customer and/or Guests have read and complied with the Rules for the Provision of Hotel Services posted on the official website of the Hotel (www.wawelberg.com).
6. Additional expenses
6.1. All services not included in the relevant rate booked by the Customer, but rendered during his stay or the stay of the Customer's Guest at the Hotel, must be paid for by the Customer and/or the Guest upon check-out from the Hotel, unless otherwise specified in the booking conditions posted on the Hotel's website (www.statskijsovetnik.ru).
6.2. If the Customer's Guest has not left a sufficient guarantee for additional expenses and after the Guest's check-out the services rendered to him by the Hotel remain unpaid, the Customer, at the request of the Hotel, undertakes to assist the latter in collecting the due payment from the Guest by all legal and reasonable means.
7. Compliance with laws
7.1. The Customer undertakes to comply with all applicable regulations of the Russian Federation, including anti-terrorism and anti-corruption laws, laws and regulations on combating money laundering, fire safety rules and sanitary standards. The Customer agrees to cooperate with the Hotel and the relevant Russian government authorities to ensure compliance with applicable regulations by its Guests.
Hereby, the Statskiy Sovetnik Limited Liability Company, hereinafter referred to as the "Hotel", which owns and manages the Statskiy Sovetnik Hotel (hereinafter referred to as the "Hotel") on the date of this offer, represented by Director Yuri Viktorovich Kuleshov, acting on the basis of the Charter, offers any person to conclude a contract for the provision of accommodation and food services on the premises of the Hotel on the terms and conditions set forth in this offer.
Acceptance of this offer is the payment for accommodation and food services on the premises of the Hotel upon their booking on the Hotel website (www.statskijsovetnik.ru). The person who has made such payment is considered to have accepted this offer. The Agreement for the provision of accommodation and food services on the premises of the Hotel under the terms specified in this offer (hereinafter referred to as the “Agreement”) shall be deemed concluded between the Hotel and the person who has accepted this offer (hereinafter referred to as the “Customer”), acquiring the rights and obligations of the Customer under this Agreement, from the date of acceptance of this offer.
1. Subject of the Agreement
1.1. The Hotel provides, and the Customer accepts and pays for, in the manner and on the terms stipulated by the Agreement, services for the accommodation and meals of the Customer and/or the Customer's Guests (hereinafter referred to as the "Guests") on the territory of the Hotel (hereinafter referred to as the "Services").
1.2. The Customer acquires rights and becomes obligated under transactions concluded with third parties.
1.3. The Customer attracts Guests to the Hotel at its own expense. The Hotel provides the Customer, at the latter's request, with the materials necessary for creating advertising for the Hotel in digital format, which are sent to the Customer by e-mail.
1.4. The Customer is obliged to inform the Guests about the "Rules for the provision of hotel services at the Vavelberg Hotel" posted on the official website of the Hotel, about the prices, procedure and terms of payment for the purchased Services.
1.5. For the purpose of promoting the Hotel on the Internet, the Customer has the right to use only the information provided by the Hotel in pursuance of the Agreement and posted on the official website of the Hotel. The specified information may include: photographs, video footage, text materials, brochures.
1.6. All prices indicated on the official website of the Hotel, as well as in other official sources of the Hotel, unless otherwise provided by the Agreement and Appendices to the Agreement, are indicated in Russian rubles and include VAT in accordance with the current legislation of the Russian Federation.
1.7. The cost of an additional breakfast at the Hotel is 4,100 (four thousand one hundred) rubles, including VAT in accordance with the current legislation of the Russian Federation. Breakfast for children under 6 years old is free of charge, the cost of breakfast for children from 6 to 12 years old is 50% of the cost of the additional breakfast.
1.8. The Hotel reserves the right not to provide the opportunity to book the Accommodation Service in case of high occupancy, as well as on the days of major city and international events.
1.9. The Hotel reserves the right to unilaterally change the prices for its Services in the event of significant changes in exchange rates, as well as in the event of other unforeseen circumstances (increase in tax payments, costs of maintaining the Hotel, etc.). The prices indicated in previously confirmed bookings will not change.
1.10. The Customer undertakes to comply with price parity and provide current prices for the Hotel Services to Guests in accordance with the prices published on the official website of the Hotel.
1.11. By concluding the Agreement, the Customer confirms receipt from the Hotel of current, reliable information on the requirements, conditions, restrictions imposed by it when providing Services, as well as by other organizations and institutions involved in the provision of Services, as well as on the procedure and Rules for the provision of hotel Services by the Hotel.
2. Terms of payment for services
2.1. Payment for Services shall be made in the amount and in the manner stipulated by the relevant booking conditions specified on the Hotel website (www.statskijsovetnik.ru).
2.2. If non-cash payment is not received by the Hotel, the Hotel has the right, at its sole discretion, to cancel the booking or charge the Guest directly upon check-in at the Hotel.
2.3. If the Customer has any debt to the Hotel, the Hotel has the right to use any funds received from the Customer to pay off the debt in the order in which it arose, regardless of the purpose of the relevant payment.
2.4. The Customer assumes all costs associated with banking transactions when transferring funds.
2.5. The Parties acknowledge and confirm that the Services are considered properly rendered by the Customer when the Services have been rendered to the Customer and/or the Customer's Guest in full in accordance with the booking conditions.
3. Room reservations
3.1. Reservations are made on the Hotel website (www.statskijsovetnik.ru).
3.2. When making a reservation, the Customer must indicate, among other things, the name and surname of the Customer's Guest, the number and categories of rooms for each Guest, the dates of arrival and departure, including information on early and/or late departure, and the Customer's email.
3.3. If the number of rooms with arrival on one date in the Customer's applications exceeds 8, the Hotel has the right to consider such a reservation as a group one. Prices for group reservations and other conditions are agreed upon by the parties separately for each group, while reservations created by the Customer or the Customer's Guests are cancelled by the Hotel unilaterally with prior notice to the Customer by email.
3.4. The Customer and/or the Customer's Guests, if they are foreign citizens, must have documents confirming their right to stay in the territory of the Russian Federation upon arrival at the Hotel. Otherwise, the Hotel has the right to refuse to accommodate the Customer and/or Guests.
3.5. The Customer shall provide the Hotel with information about any changes (arrival or departure dates, payment method for the reservation, Guest's first and last name, composition of the guests, room category, etc.) or refusal of previously booked Services only in writing within 1 (one) calendar day from the date of such change.
3.6. The Customer undertakes to provide the Guest with a printed or electronic version of the booking confirmation with the mandatory indication of the name and address of the Hotel, first and last name of the Customer's Guest, the number and categories of rooms for each Guest, arrival and departure dates, including information about early and/or late check-out, the list of Services that the Customer undertakes to pay for, and the list of services that the Guest pays for, if any.
3.7. The hotel has the right to refuse the Customer and/or Guest the provision of Services and accommodation in the absence of a booking confirmation or due to incorrect information in the booking confirmation.
4. Cancellation of a reservation
4.1. A reservation is cancelled in accordance with the procedure and conditions of the reservation specified on the Hotel website (www.statskijsovetnik.ru) and/or in the reservation confirmation.
4.2. In case of late cancellation of a reservation, late arrival or no-show of the Customer and/or Guest, the Customer undertakes to pay the cost of the room for one day.
A no-show of the Customer and/or Guest within the meaning of the Agreement shall be understood as cases in which the Customer and/or Guest, who has a guaranteed reservation, without prior written notice of the cancellation of the reservation, does not check into the Hotel before the check-out time of the day following the day of the planned arrival.
4.3. The payment stipulated by clause 4.2 of the Agreement shall be made by the Customer if the reservation was guaranteed by the Customer. If the reservation was guaranteed by the Guest's bank card, payment shall be charged from the Guest's bank card specified during the reservation.
4.4. In case of shortening the length of stay and early departure of the Guest from the Hotel, the Guest must notify the Hotel accommodation service administrator at least 24 hours before departure. If the Guest fails to notify the specified period of early departure, the Hotel will charge a fee of 100% of the cost of the night following departure.
5. Liability of the Parties
5.1. The Parties shall be liable for failure to perform or improper performance of their obligations under the Agreement in accordance with the current legislation of the Russian Federation.
5.2. The Parties shall not be liable for failure to fulfill the terms of the Agreement if this occurred due to force majeure circumstances. The Parties shall notify each other of the occurrence of such circumstances within 3 (three) calendar days from the moment of their occurrence. This circumstance must be confirmed by a document issued by the competent authority.
5.3. Material damage caused to the Hotel by the Customer and/or the Guest shall be compensated by the guilty persons on the basis of Acts in the established manner. The Hotel has the right to ask the Customer to assist in eliminating the material damage caused by the Guest. The Customer guarantees that the Customer and/or Guests have read and complied with the Rules for the Provision of Hotel Services posted on the official website of the Hotel (www.wawelberg.com).
6. Additional expenses
6.1. All services not included in the relevant rate booked by the Customer, but rendered during his stay or the stay of the Customer's Guest at the Hotel, must be paid for by the Customer and/or the Guest upon check-out from the Hotel, unless otherwise specified in the booking conditions posted on the Hotel's website (www.statskijsovetnik.ru).
6.2. If the Customer's Guest has not left a sufficient guarantee for additional expenses and after the Guest's check-out the services rendered to him by the Hotel remain unpaid, the Customer, at the request of the Hotel, undertakes to assist the latter in collecting the due payment from the Guest by all legal and reasonable means.
7. Compliance with laws
7.1. The Customer undertakes to comply with all applicable regulations of the Russian Federation, including anti-terrorism and anti-corruption laws, laws and regulations on combating money laundering, fire safety rules and sanitary standards. The Customer agrees to cooperate with the Hotel and the relevant Russian government authorities to ensure compliance with applicable regulations by its Guests.
Actual address: 191002, St. Petersburg, Zagorodny Prospekt 39
E-mail: admin@statskijsovetnik.ru
Phones: +7 (812) 383-19-18
Details:
OOO "Statsky Sovetnik"
INN 7801669692 / OGRNIP 1197847161104
Legal address: 191186, St. Petersburg, Zagorodny Prospekt 39
Tel./Fax: +7 (812) 383-19-18
Payment methods:
By bank card
To select payment for the reservation using a bank card, on the corresponding page you must click the Pay online button. Payment is made through SBERBANK PJSC using bank cards of the following payment systems:
MIR
VISA International
Mastercard Worldwide
For payment (entering your card details), you will be redirected to the payment gateway of SBERBANK PJSC. Connection to the payment gateway and transfer of information is carried out in a secure mode using the SSL encryption protocol. If your bank supports the technology of secure Internet payments Verified By Visa, MasterCard SecureCode, MIR Accept, J-Secure, you may also need to enter a special password to make a payment.
This site supports 256-bit encryption. Confidentiality of the personal information provided is ensured by SBERBANK PJSC. The information entered will not be provided to third parties, except in cases stipulated by the legislation of the Russian Federation. Payments by bank cards are carried out in strict accordance with the requirements of the payment systems MIR, Visa Int., MasterCard Europe Sprl.
Refund of paid funds
Refund of transferred funds is made to your bank account within 5-30 business days (the period depends on the bank that issued your bank card).
E-mail: admin@statskijsovetnik.ru
Phones: +7 (812) 383-19-18
Details:
OOO "Statsky Sovetnik"
INN 7801669692 / OGRNIP 1197847161104
Legal address: 191186, St. Petersburg, Zagorodny Prospekt 39
Tel./Fax: +7 (812) 383-19-18
Payment methods:
By bank card
To select payment for the reservation using a bank card, on the corresponding page you must click the Pay online button. Payment is made through SBERBANK PJSC using bank cards of the following payment systems:
MIR
VISA International
Mastercard Worldwide
For payment (entering your card details), you will be redirected to the payment gateway of SBERBANK PJSC. Connection to the payment gateway and transfer of information is carried out in a secure mode using the SSL encryption protocol. If your bank supports the technology of secure Internet payments Verified By Visa, MasterCard SecureCode, MIR Accept, J-Secure, you may also need to enter a special password to make a payment.
This site supports 256-bit encryption. Confidentiality of the personal information provided is ensured by SBERBANK PJSC. The information entered will not be provided to third parties, except in cases stipulated by the legislation of the Russian Federation. Payments by bank cards are carried out in strict accordance with the requirements of the payment systems MIR, Visa Int., MasterCard Europe Sprl.
Refund of paid funds
Refund of transferred funds is made to your bank account within 5-30 business days (the period depends on the bank that issued your bank card).
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© Statskij Sovetnik, 2012 - 2025
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